Return Policy

Last Updated [September 1, 2019]

CorkQueen LLC (“Company”, “Website”,”CorkQueen”,”CorkQueen.com”,”us”, “we”, or “our”) has the following Return and Refund Policy.

RETURNS

Thank you for your purchase!

Corkqueen.com is committed to 100% customer satisfaction! If there is any problem with your order, we want to hear about it.

If you are not completely satisfied with your purchase for any reason, returns made within 30 days of purchase with a valid receipt will be exchanged or refunded to the original form of payment.

The foregoing is subject to the following Exceptions, details and limitations:

Wrong Wine Delivered:

If you find any errors regarding type of wine and vintage, please contact us at:

Customer Service Phone: +1(813)833-6853

Customer Service Email: [email protected]

CorkQueen will arrange to have the package picked up and returned to us right away for inspection.

Once the package is returned to us, we will inspect the contents and then send out a replacement package to you.

For this reason, it is vital that you let us know of any error immediately to ensure the fastest delivery of your new shipment.

Returns made without a receipt:

  • Return requests made without a receipt are not refundable. Subject to CorkQueen examination of the items and management approval, returns requested and made without a receipt may only be exchanged for an item of equal or greater value. A valid ID card is required.
  • The price of returned items made without a receipt will be determined by the most recent sale price.
  • Our Return Policy does not cover:
  • Opened items.
  • Spoiled, contaminated, expired or otherwise not consumable items.
  • Items not purchased or sold at CorkQueen.

Online returns:

  • If your product was shipped or sold through CorkQueen’ website or shipping department, please contact Customer Service or call +1(813)833-6853 for additional details and limitations.
  • Due to alcohol shipping restrictions and regulations, certain online orders can only be returned to our business locations.

Special Offers and/or Coupons:

  • If your purchase no longer satisfies the requirements of any applied special offers or coupons because of an authorized return in accordance with our Return Policy, any such special offer and/or coupon amount will be deducted from the applicable return amount.

Return Process: 

To return an item, please email customer service at: 

Customer Service Email: [email protected]

We will send you a Return Merchandise Authorization (RMA) number. 

After receiving a RMA number, place the item securely in its original packaging [and include your proof of purchase/and the return form provided/and other], and mail your return the following address:

CorkQueen LLC

Attn: Returns

RMA # [INSERT RMA # HERE]

[Street Address]

Tampa, FL, Zip

[Please note, you will be responsible for all return shipping charges.] 

[We strongly recommend that you use a trackable method to mail your return.] 

[You may also use the prepaid shipping label enclosed with your package.] 

[Return shipping charges will be paid or reimbursed by us.] 

[If you use the prepaid shipping label, $_____ will be deducted from your return to cover shipping charges.]

Refunds:

After receiving your return and inspecting the condition of your item, we will process your return/exchange/return or exchange. 

Please allow at least 7 business days from the receipt of your item to process your return/exchange/return or exchange. 

Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. 

We will notify you by email when your return has been processed.

Please Note:

A 15% restocking fee will be charged for all returns that are not identical exchanges.

Sale items are FINAL SALE and cannot be returned.

Questions?

If you have any questions concerning our return policy, please contact us at:

Customer Service Phone: +1(813)833-6853

Customer Service Email: [email protected]